04.+Readings

Required Reading: Breadth Beyond the Field
"To create value for customers, the network-age professional needs two kinds of knowledge. One is deep //technical skills////,// which is at the core of any promise to a customer. The other we call //value skills////,// which enables the professional to connect with the customer and successfully deliver the promise. Without both, the professional will be ineffective. With technical skills alone, a person will be seen as a "nerd," a low-value technician, not a professional. Value skills are part of the core skills of an IT professional. " Denning, Peter and Dunham, Robert "The Profession of IT: The core of the third-wave professional" //Communications of the ACM//, 44, 11; 21-25 (2001). [You will need your Empire State College userid.] @http://library.esc.edu/login?url=http://doi.acm.org/10.1145/384150.384155